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Online Sales

 

Interested in some of the fish you see on the list but live too far to come to the store? Our Online Sales Representatives would love to set up an order for you!

 

To place an order, please send us an email including your full name, address, phone number, and the number of each fish you would like. Please specify which size or origin fish you would like if there are multiple listings. We will send you a quote once we check on the fish you requested. It may take 24-48 hours in some cases, so please plan ahead if you have specific shipping days in mind. 

 

Online Sales Department Telephone:

(503) 719-7003

Online Sales Department Email:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Online Sales Department Hours: M-F 8-5 PST

If you reach our voicemail, we are likely assisting others on the line. Please send us an email including your full name, address, phone number, and fish list so we can create a quote for you. We will respond as soon as we finalize the fish availability.

 

Shipping:

 

Handling time for livestock is typically one to two days for orders placed Sunday through Wednesday. Orders placed Thursday through Saturday will be shipped the following Monday.

All livestock is double-bagged and shipped in an insulated box. Compressed oxygen and filter cubes are utilized within all shipping bags.  Heat packs are provided as needed. Packages will be insured through UPS by default and The Wet Spot reserves the right to require insurance on any package. Insurance is not applicable to packages shipped via other methods. 

 

Combined Shipping Rates are available for multiple items.

 

  • UPS Next Day Air Shipping is available year-round. Costs vary based on distance, box dimensions, and overall weight. Rates start at $39.  

    UPS Next Day Air shipments are sent out Monday through Thursday for next day arrival. Friday shipping for Saturday arrival is available, but carries an additional $20 surcharge and is not available for all areas. UPS Next Day Air Shipments arriving on a weekday are typically delivered by 10:30am local time but can vary depending on location.  


    Restrictions: Overnight low temperatures must be 20° F
    ahrenheit or above in Portland, OR, Louisville, KY, and final destination.  Shipments delayed due to inclement weather will be shipped as soon as weather improves.

 

  • UPS Ground Shipping is available to most Washington and Oregon residents. Costs vary based on distance, box dimensions, and overall weight. Rates start at $16.

    UPS Ground shipments are sent out Monday through Thursday for next day arrival. Friday shipping for Saturday arrival is available, but carries an additional $20 surcharge. UPS Ground Shipments arriving on a weekday are typically delivered before 8:00pm local time.  

    Restrictions:
    24-hour temperatures must fall between 40° Fahrenheit and 90° Fahrenheit in Portland, OR and final destination. These temperature parameters must also be met over the entire transit route. UPS Ground is only available if next day delivery is guaranteed.

 

  • USPS Priority Shipping is often available in summer months. Costs vary based on quantity and species of fish. Rates start at $18. USPS Priority shipping does not include a Live Arrival Guarantee.

    USPS Priority shipments are sent out on Monday and Tuesday only. This practice ensures your shipment will arrive before week-end.


    Restrictions:
    24-hour temperatures must fall between 50° Fahrenheit and 90° Fahrenheit in Portland, OR and final destination. These temperature parameters must also be met over the entire transit route. Large, high priced, or sensitive fish will not be shipped via USPS Priority Mail. Please see the list below for more details. The Wet Spot Tropical Fish reserves the right to decline USPS Priority Shipping. If USPS Priority Shipping has a delivery commitment longer than two nights, The Wet Spot Tropical Fish reserves the right to use UPS 2nd Day Air or a comparable shipping option that arrives in two days. 

  • In-store pick-up is available at our Portland, Oregon storefront during regular store hours.  This service is complimentary.

    In-store pick-up is available for AquaBid, eBay, and online orders. Pick-up can be scheduled for any day Monday-Saturday.

    Restrictions:
    Pick-up orders must be pre-arranged with the Online Sales Team at least 24 hours in advance. Fish will be pre-bagged and ready for pick-up at the arranged time. Customers utilizing in-store pick-up will not have the option to hand-pick their fish. Customers cannot utilize Five-Star Rewards or other promotions available in-store. 

 

Live Arrival Guarantee Policy:

 

  • We guarantee live arrival on all overnight shipments, provided they arrive on the projected day of delivery. Only overnight deliveries come with this guarantee.

  • We do not guarantee live arrival on shipments sent via slower shipping methods. Shipping charges of any kind are not covered by our Live Arrival Guarantee.

 

  • Guaranteed fish* determined to have arrived DOA will be rewarded as credit on future purchases. Credit will be valid for one year from the arrival date. No refunds will be given for DOA livestock. 

 

  • At least two clear photographs of DOA livestock are required to receive credit.
    DOA documentation should be sent via email to This email address is being protected from spambots. You need JavaScript enabled to view it.
    .

 

  • Images must clearly show the deceased fish in the unopened bag. These images must be received within four hours of package delivery.

  • Late photographs or those depicting fish outside of the shipping bag (e.g. in a bucket or tank; out of water) are not acceptable documentation and will not result in credit.

 

  • Opening the shipping bag(s) ends the 'arrival' period and, without appropriate photographs, indicates that the fish are acceptable in the condition they arrived.

    *Not all species are guaranteed. Please see the list below our complete fish list for all fish that do not carry this guarantee.

 

Payment Policies:

 

We accept payment via PayPal and all major credit cards.  Payments made via credit card will be processed on the ship day.

 

We accept payment via cash or debit only if the fish are being picked up by the buyer at our retail storefront.  Online prices will only be honored if pick-up is prearranged.

 

Payment must be received in full before fish are bagged and shipped.  Fish must be shipped within two business days of receipt of payment.  Fish cannot be held with or without payment.  Availability of fish is not guaranteed outside of 48 hours after order receipt.

 

Terms of Sale:

 

All sales are final.

 

We do not guarantee the sex of any fish unless listed as such on our master fish list (eg. "MALES ONLY").

 

Cancellations within 24 hours of shipment are subject to a 10% restocking fee, calculated from the entire order value. 

 

Fish are not guaranteed past arrival. Releasing the fish from the bag ends the 'arrival' period. 

 

Buyer is responsible for observing all laws regarding animal importation for their home state and for acquiring any required permits for possession or importation prior to completing transaction.  Buyer is responsible for knowing their home state’s laws for importation of aquatic livestock, including lists of conditional, restricted, and prohibited species.

 

We do not offer cash or card refunds.  All refunds will be issued as store credit towards your next order. Fish and items paid with credit count towards the $24 minimum order.  

If you are not pleased with how your fish arrived, please take a picture of the fish in the sealed bag and let us know as soon as possible.  Please do release the fish after photographing it or them if you intend to keep the fish as we want them to be safe and comfortable.  Releasing the fish from the bag without communication and photographs of the fish ends the "arrival" period and indicates that the fish are acceptable in the condition they arrived.

USPS Priority Exempt Fish:

 

High-dollar Fish – Fish with a price point of $20.00 or greater
Large Fish -3” and up for full bodied fish, 4” and up for slender fish 
Sensitive Species – All West African and Tanganiykan Cichlids
Guarantee exempt fish – See list below.
The Wet Spot reserves the right to prohibit any species from being shipped via USPS Priority Shipping. 

 

Guarantee Exempt Fish: Please refer to the list underneath our master fish list for fish that do not come with a Live Arrival Guarantee. 

 

The Wet Spot Tropical Fish

4310 NE Hancock St.

Portland, OR. 97213

Online Sales Department Telephone: (503) 719-7003

Online Sales Department Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Online Sales Department Hours: M-F 8-5 PST